BioGroHair®

The privacy of our visitors to this website is important to us.

At BioGroHair® we recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit our website, and how we safeguard your information.

Email communications, newsletter and related services

The BioGroHair.com provides you with the opportunity to receive communications from us. You can unsubscribe from this at any time.

Email communications that you send to us via the email links on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your inquiry. Once we have responded to your communication,

You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to dpo[at]BioGroHair.com or simply unsubscribe directly through the email.

IP addresses

The Web server automatically collects the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer.

Cookies and other tracking technology

We collect information about visitors to our site using “cookies”. We use this technology to recognize a repeat visitor and offer the visitor or information requested in a previous visit. We use session cookies to track a visitor’s path through our site during a visit, to help us understand how people use our site.

How we use the information we collect

We use the information we collect for things like:

– Fulfilling orders and requests for products, services or information

– Processing returns and exchanges

– Tracking and confirming online orders

– Delivering or installing products

– Marketing and advertising products

– Conducting research and analysis

– Communicating things like special events and surveys

– Establishing and managing your accounts with us

– Operating, evaluating and improving our business

Protecting your privacy

Whether you are visiting Biogrohair.com site, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide.

To further protect your privacy, you may choose to:

– Stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications from BioGroHair.com

– Update and correct your personal information

– Cancel your account or request that we no longer use your information to provide you services

To do any of these, contact Biogrohair® by one of the methods listed below.

Who is in charge of the personal data processing?

Data protection officer (hereinafter, “DPO”):  dpo[at]biogrohair.com
Website: biogrohair.com
You may contact us by e-mail at dpo[at]biogrohair.com

Why do we process your data?

biogrohair.com processes user data both manually and automatically for the following specific purposes:

To manage your user registration on the online platforms owned by biogrohair®. However, in all cases you must verify and validate your registration on each of the platforms by entering your username and password in the consent form.
To manage the purchases of products and/or services you make over the Website, as well as the related invoicing and shipping.

To respond to queries and issues raised on the blog biogrohair.com/blog, via the queries section.

To send regular communications (via e-mail, post and/or SMS) with offers, promotions and news related to our online platforms, unless the user indicates they do not wish to receive these or opposes or withdraws their consent.
To send regular marketing and/or advertising information related to pharmaceutical, OTC, beauty, personal care and child health care products, as well as professional value-added services for end users and for professional users within the parapharmaceutical market, unless the user indicates they do not wish to receive these or opposes or withdraws their consent.
To compile anonymous statistical reports regarding the access and behaviour of the Website’s users.
To create user profiles, to be able to carry out targeted marketing based on data related to previous purchases (browsing data, access habits, traffic), unless the user opposes or withdraws their consent.
To comply with the relevant legal obligations.

What types of data do we process?

biogrohair.com processes the following types of data:

We respect the right to privacy of all visitors to BioGroHair® site. We do not collect information that would personally identify you unless you choose to provide it. The personal information that you submit is shared only with those people in BioGroHair® organization who need this information to respond to your question or request. Information submitted through BioGroHair® online forms may be collected to ensure technical functionality. It will also be utilized to address any inappropriate use of our website. 
Identification data: name, surname, postal address, e-mail address, postcode, telephone number, town/city, etc.
Personal details: date of birth, gender, etc.
Health data: illnesses, conditions, etc.
Traffic and location data.
Electronic communications metadata.
Sales data.
Financial or economic data.
The fields marked with an asterisk (*) on the forms on biogrohair.com online platforms are required to fulfil the established contractual or legal purposes.

Therefore, if the user does not provide these data, it will not be possible to register them on the website or process their requests.

If the user provides the details of any third party, it is understood that the user has obtained the consent of the latter and undertakes to inform them of the information contained in this clause, releasing biogrohair.com of any liability in this regard. However, biogrohair.com may carry out the necessary checks to confirm this, adopting the corresponding due diligence measures, in accordance with data protection regulations.

What is our legitimate basis for processing your personal data?

The legitimate basis on which biogrohair.com processes user data is user registration on the different websites specified in the user consent form that is requested in each case.

Meanwhile, the legitimate basis for processing purchases of products or services made over the Websites, and the corresponding billing and shipping, is the execution of the contract.

The processing of data provided through the “Products queries” section is based on the legitimate interest of resolving the queries raised by users.

The processing of data for the purpose of sending electronic newsletters with offers, promotions and news related to our online platforms, marketing and/or advertising information, the compilation of anonymous statistical reports on the access and behavioural habits of website users and the creation of customer profiles using data related to the products and services purchased from biogrohair.com are based on the company’s legitimate interest in carrying out said activities in accordance with current legislation.

The different consents obtained for the above-mentioned purposes are independent of each other and the user may therefore withdraw one or several of their consents without this affecting the others.

Furthermore, the user’s information may be used to comply with the different legal obligations of biogrohair.com.

Who are the recipients of the data?

Your personal data may be communicated by biogrohair to:

Pharmacies, OTC pharmacies and professionals in the health and beauty sector, for the sole purpose of allowing said parties to issue the corresponding invoice and manage the collection or, where applicable, delivery of the order to the address indicated by the user.
State law enforcement agencies and forces, by virtue of that which is established by law.
Banks and banking institutions, to receive payment for the services offered.
Service providers who manage the data processing described in the privacy policy, in accordance with current data protection regulations. Said service providers shall not process your data for their own purposes of which biogrohair has not been previously informed.

Will your data be transferred internationally?

Your personal data may be sent to recipients located in countries outside the European Economic Area, including countries that do not ensure a similar level of data protection to the EU. However, in such cases, the data will be handled in strict compliance with European.

How long will we store your personal data?

Your data will be stored for as long as needed to fulfil the purposes for which they were collected, unless you request to cancel your registration with biogrohair, or you oppose or withdraw your consent. However, this period may be extended if you give your express authorisation for this purpose or in the case of specific processing arising from the contractual relationship that must still be carried out after said period.

What rights do you have regarding the processing of your data?

As the owner of the data, you can write to us at dpo[at]biogrohair.com, attaching a photocopy of the document that proves your identity, to exercise the following rights at any time and free of charge:

To withdraw your consent.
To obtain confirmation regarding whether or not biogrohair is processing your personal data.
To access your personal data.
To rectify imprecise or incomplete data.
To request the deletion of your data if they are no longer required for the purposes under which they were collected, among other reasons.
To request that biogrohair restrict the processing of your data when any of the conditions envisaged in the data protection regulations are met.
In certain circumstances, and for reasons related to the particular situation of the user regarding the processing of their data, the user may oppose said processing. biogrohair shall stop processing the data except when there exist overriding legitimate reasons, or for the purpose of processing or defending against possible claims.

To obtain human intervention, to express your point of view and to contest the automatic decisions adopted by biogrohair, where applicable.
To request the portability of your data.
To file a claim.

Where does the data come from when they are not provided by their owner?

Together with the information you provide us with directly (for example via forms, etc.), we also obtain information on your browsing habits, if you consent to this.

If data is provided which refers to physical persons other than the person providing the data, the latter states that they have informed and obtained the prior consent of said persons for the processing of their data for the purposes envisaged in these clauses. In the specific case of minors, if the person providing the data is not the minor’s legal guardian, they undertake to obtain the express consent of the latter.

What security measures do we use to protect your data?

biogrohair will process your data with the strictest confidentiality at all times, while maintaining the mandatory duty to secrecy over the same, pursuant to the provisions of the applicable regulations, adopting for this purpose the technical and organisational measures needed to guarantee the security of your data and avoid their alteration, loss, unauthorised processing or access, taking into account the state of the technology, the nature of the data stored and the risks to which the data are exposed.

Privacy policy updates

We may need to update our privacy policy as technology changes as BioGroHair.com evolves.
In such cases, notification will be given on the Website of the changes to be introduced with reasonable notice before their implementation.

Last updated: 28 May 2024